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FAQs

Shipping

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General

Q :Where do you ship to?

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A :

We currently offer shipping services throughout Malaysia. If you are located outside Malaysia, please feel free to chat with us for further assistance.

Q :How much is shipping?

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A :

We provide free shipping for all orders within Malaysia. For customers in other countries, please chat with us to get more information about shipping costs.

Q :When will my order ship?

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A :

Orders are typically fulfilled on the same day or within 1-2 business days after placing your order.

Q :Can I track my package?

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A :

Yes, once you have placed your order, we will send you an order confirmation email that includes a tracking code. You can use this code to track your package directly on our website through the "Track Your Parcel" feature.

Q :How long will it take to get my package?

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A :

After your order has been shipped, it generally takes 2-5 business days for delivery within Malaysia. For customers in other countries, please chat with us to obtain an estimated delivery timeframe.

Q :Accepted Payment Methods:

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A :

We accept Visa, Mastercard, American Express, and Malaysia bank transfers. Atome is also available for convenient installment payments.

Q :Order Cancellation:

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A :

For order cancellations, please contact our customer care team for assistance.

Q :Credit Card Security:

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A :

Your credit card information is secure. We use encryption services to process payments, ensuring your details are protected. We do not store credit card information, relying on Shopify Payments' secure encryption service for payment processing.

Q :Can children take supplements?

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A :

Not recommended for children to take supplement as supplement is nutrient dense, children can easily get overdose. Can take 1 tablet if the child is 12 years old and above. 18 years old adult can take with normal dose.

Q :If customer is having chronic kidney disease (CKD), can the person take supplements? Which stage of chronic kidney disease cannot take supplement?

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A :

Stage 1 and 2 CKD can take at low dosage, 1-2 tablets a day. However, for stage 3 and 4 CKD should avoid taking supplement to prevent further damage to the kidney.

Q :Should a person stop taking supplement if he or she is going for a surgery?

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A :

Avoid taking supplement 2 weeks before going for a surgery.You may start taking supplement 1 month after a surgery is done, provided that the wound is completely healed and recovered (include removal of dressing).

Q :If a customer wish to take all 3 BIO-GRAPE Seed, BIO-LINGZHI and American Ginseng, how should the person take it?

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A :

2 tablets of BIO-LINGZHI, American Ginseng and BIO-GRAPE Seed each.For chronic disease patient (not taking any blood thinning medicine).Can start with 2 tablets each and slowly add up to 4 tablets BGS, 4 tablets BLZ and 2 tablets of AG.If taking blood thinning medication:Start with 1 tablet of BGS. After 2 weeks of consumption may add 1 more tablet of BGS or BLZ. (Stop if gum bleeds or there is any bruise).

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